Southern Wilderness New Zealand Limited Safety Terms & Customer Declaration
In any adventure activity, there is an element of risk involved. Risks in undertaking this guided walk can include but are not exclusive to, hypothermia, heat exhaustion, physical injury caused by environment (e.g. rock falls) and physical injury caused by self (e.g. tripping over tree roots).
The staff and management of Southern Wilderness New Zealand Limited take all practicable steps to identify and minimize potential dangers. However, you must follow the instructions of Southern Wilderness New Zealand Limited staff (and use any safety equipment provided) at all times. Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times.
You must release or indemnify Southern Wilderness New Zealand Limited and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.
We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel the trip if we become concerned for any reason for the safety of the group or any individual involved in the walk. Incidents that may cause a cancellation of the walk can include, but is not exclusive to, any damage to the track which may deem it too dangerous or unsafe to continue or commence the walk, any weather event which may cause flooding, dangerous amounts of snow, or any Act of God (e.g. earthquake, tsunami, tornado activity) which may pose an unacceptable risk to the guests or staff of Southern Wilderness New Zealand Limited. (trip cancelled due to client safety concerns will be given the option to reschedule for further dates but no refunds will be given in this case)
Southern Wilderness requires a $300NZD non-refundable deposit per person, paid at the time of booking to secure your place. Final payment is due 30 days prior to departure. If a cancellation is made within 30 days but outside seven days from your departure, there is a 50% penalty of your final payment. Once within seven days of departure date the cancellation fee is 100%.
NB. The Department of Conservation do not release hut availability until several months prior to the summer season, Southern Wilderness are unable to secure hut spaces until this opens, however, if clients wish to book spaces in advance the spots can be confirmed within the Southern Wilderness system and hut bookings will be made as soon as possible once the system is open, in the unlikely event that we miss out on hut spaces clients will either be offered a full refund on their deposit or the opportunity to alter their dates to suit.
WARNING: Under New Zealand law, it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand’s accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recommend that all guests of Southern Wilderness New Zealand Limited have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity.
EXCLUSIONS: To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumer Guarantees Act 1993.
By reading this information, and deciding to take part in these activities, you accept that Southern Wilderness New Zealand Limited will do everything in their power to ensure your safety whilst under their care, and accept that your trip may have to be cancelled due to unforeseen circumstances, of which Southern Wilderness New Zealand Limited accepts no responsibility.
SOUTHERN WILDERNESS STRONGLY RECOMMENDS TRAVELLING WITH INSURANCE, WHETHER YOU ARE A DOMESTIC OR OVERSEAS TRAVELER, TO PROTECT AGAINST ANY COSTS WHICH MAY BE INCURRED THROUGH UNFORESEEN SITUATIONS ARISING.